Support Policy

1.) Support Availability

• 1) Days: Monday to Saturday
• 2) Hours: 10:30 AM to 6:00 PM (IST)

Support is not available on Sundays and public holidays unless stated otherwise.

2.) Support Channels

• 1) Phone: +91 88519 38956
• 2) Email: webmakesite.com@gmail.com
• 3) WhatsApp (Business): For updates, quick queries, and project coordination
• 4) In-person Meetings: By prior appointment only.

3.) Standard Support Services

We provide support for:

• ● Website development and maintenance (with AMC)
• ● Domain and hosting-related queries
• ● Email setup (POP/IMAP) and troubleshooting
• ● Graphics or content update requests (as per package)

4.) WhatsApp API Support

We provide support for:

• ● Setup and integration help (upon purchase of our WhatsApp API plans)
• ● Campaign support for sending bulk messages
• ● Template approval and submission guidance
• ● Support for delivery issues or platform bugs
Note: Issues related to Meta/WhatsApp restrictions are outside our control, but we will guide you in escalation.

5.) Email Marketing Support

• ● Account setup with the email marketing tool
• ● Template uploading and edits
• ● Troubleshooting delivery issues (if under our SMTP or platform)
• ● Basic campaign performance support
Note: We do not provide contact lists or third-party email addresses.

6.) Social Media Support

• ● Post scheduling (Mon-Fri as per package)
• ● Minor content or visual edits
• ● Handling publishing delays or technical errors
• ● Monthly report sharing (on request or as per plan)
Note: Strategy or creative change requests beyond scope will be chargeable.

7.) Emergency Support (Website Down / Hosting Issues)

If your website is completely inaccessible due to server-related issues, we provide emergency support:

• ● Availability: Mon–Sat (10:30 AM to 9:00 PM)
• ● Contact:+91 88519 38956 (Phone/WhatsApp)
• ● Response Time:Within 2 hours during business hours

8.) Exclusions (Out of Scope)

Support does not include:

• ● Full redesign or custom features outside the original scope
• ● SEO content creation or blog writing unless agreed
• ● Third-party software/platform errors (outside Webmakesite’s control)
• ● Paid ad campaign strategy, budget, or account issues (if not handled by us)
• ● Repeated service interruptions caused by client-end configurations
These may be handled at additional charges depending on the nature of work.

9.) Client Responsibilities

Clients are required to:

• ● Submit queries clearly with proper screenshots or examples
• ● Pay invoices on time
• ● Provide accurate credentials and approvals as needed
• ● Cooperate with scheduled timelines

10.) Annual Maintenance Clients (AMC)

Clients under AMC receive:

• ● Priority Support
• ● Free minor changes & updates
• ● Site security and performance checks
• ● Support for minor bugs and fixes

11.) Modifications to This Policy

We may revise this Support Policy at any time. Updated versions will be posted on our website or shared by email.

12.) Contact for Support

• Webmakesite
• B-77, KHNO-882, Near Auli, Block C, Sewak Park,
• Uttam Nagar, New Delhi, Delhi - 110059
• 1) Phone: +91 88519 38956
• 2) Email: webmakesite.com@gmail.com
Note: Strategy or creative change requests beyond scope will be chargeable.